Q: How long does it take to process my order?
A: Most orders are processed within 8 days or less. There are a lot of factors that go into providing the freshest products available.

Q: How will I know that my order has been shipped?
A: We will contact you on the day your order ships. You may also visit our "Track My Order" page. http://motherearthmeats.com/order-tracking/

Q: I live in the Maryville area. May I pick up my order?
A: Yes. You may pick up your order at The Market located at 1431 E. Harper Ave, Maryville, TN 37804. We do ask that you allow us 8 days to prepare. You may also order by phone by calling us in store at
(865) 724-2800.

Q: How do the products stay fresh?
A: Orders are shopped at the last possible moment. They are carefully packed by hand into a special temperature-controlled containers designed to keep produce fresh, refrigerated products cold and frozen products frozen. Your fresh and frozen products are never sitting out. Proper temperatures are always maintained. We do our best to make sure your selections stay at their optimal temperature whether you're getting your groceries delivered or picking them up.

Q: What if a item I select is not in stock?
A: We do our best to keep all of our listed products in stock.Please understand that some items can be difficult to catch (seafood) while others are only available at certain times of the year. If a product is out of season we will mark it (Currently Out of Season.) We do not set limits of how much you can purchase of any given item.

Q: Is it possible to get exact weights for my order?
A: All of our items are hand picked, cut or trimmed. Although we do our best to get as close to the exact weight you desire; it is not possible to provide an exact weight of certain items. If there is a large discrepancy between what is available and what you have paid, we will contact you to refund the difference. (ie. whole chickens or turkeys do not grow to exact weights)

Q: If I select FedEx Ground how long will it take to get to me?
A: Any shipping address within 400 miles of our Maryville location will be delivered next day. We advise our West Coast customers to only select Next Day Air.

Q: Is there a minimum amount that I can have shipped?
A: Yes. Currently we are only shipping orders of $50 or more.